We're Hiring: Membership Officer

21 September, 2021

The Australian Writers’ Guild is the professional association representing writers for stage, screen, radio and online and has protected their creative and professional interests for almost 60 years.

The Guild’s vision is to see performance writing and performance writers thrive as a dynamic and integral part of Australian storytelling, shaping, reflecting and enhancing the Australian cultural voice in all its diversity.

AWG provides industrial advice to members as well as professional development and networking opportunities. It hosts an annual calendar of competitions, including the prestigious AWGIE Awards.

AWG is committed to equity and inclusion and welcomes applications from diverse communities, including Aboriginal and Torres Strait Islander, culturally and linguistically diverse communities and people with disability.

AWG seeks a Membership Officer:

To provide frontline member services to AWG members by facilitating administration, member subscription and service requests
To provide frontline member services to AWG members by facilitating administration, member subscription and service requests
To manage membership matters, including financials in conjunction with Finance Manager
To maintain and grow the AWG’s membership base by implementing strategies devised by the Executive Director and Member Services and Communications Manager
To provide administrative support to Professional Development Manager when needed

KEY RESPONSIBILITIES

Key responsibilities will include a strong focus on:

Dealing with AWG member enquiries
Managing new memberships and member renewals
Processing member payments and invoices
Maintaining the AWG member database
Contributing to membership drives and retention
Supplying membership information and analysis to AWG internally through AWG member database reports
Implementing member attraction and retention strategies
Processing script assessments
Processing script registrations
Processing Final Draft sales
Assisting with preeminent member events and professional development projects e.g. AWGIE Awards: administrative support, judges, etc.
Managing reception/front of house, including public enquiries
Managing AWG admin email inbox and diverting to relevant staff members
Answering AWG telephone calls and diverting to relevant staff members
Managing office tasks including stationery orders, catering, petty cash/banking, building services, facilities management, office supplies and mailroom services

KEY SKILLS REQUIRED

Key skills required in this position are:

The ability to engage with all levels of the membership
High standard of interpersonal, written and verbal communication skills
Exceptional understanding of AWG members and their needs
The ability to resolve member enquiries in a timely manner
The ability to work autonomously while exercising time management skills
Technical skills to maintain AWG admin email inbox, database and oversee website functionality
Excellent organisational skills and attention to detail
Telephone answering skills and the ability to divert calls to appropriate team members

Closing date: 6 October 2021